Our Mission

Information Technology Services (ITS), the campus' central IT unit, provides technology leadership, core IT capabilities, and service excellence to enable UCSB’s community and its mission of teaching, learning, research, and public service.

View the ITS organizational chart here.


Information Technology Services includes the following areas:

 

Business Information technology Services (BITS) provides technology leadership and management for enterprise business, student, and administrative systems and services supporting UCSB's mission.

Deputy Chief Information Officer/BITS Executive Director: Joe Sabado, joesabado@ucsb.edu

Application Development

  • Develops and maintains software for services and applications
  • Provides lifecycle management for custom applications/platforms
  • Manages technical project implementations
  • Supports the evolution of software development practices

Director of Application Development: Josh Andersen, joshanders_84@ucsb.edu

Data Services & Business Intelligence

  • Provides database hosting and administration
  • Performs data integrations for vendor and custom-developed systems
  • Provides developer support
  • Ensures the security and accessibility of institutional data
  • Develops and maintains reporting and business intelligence solutions for campus

Director of Data Services & Business Intelligence: Diana Antova, dantova@ucsb.edu

Financial Information Systems

  • Develops, maintains, and provides customer support for the Campus Financial Systems
  • Performs and manages integrations with third-party systems
  • Supports financial system testing
  • Coordinates with application vendors, other IT units, and customers to ensure business continuity

Interim Director of Financial Information Systems: Joe Sabado, joesabado@ucsb.edu

Student Information Services

  • Analyzes and troubleshoots business processes and systems to co-create potential solutions with campus partners
  • Supports third-party applications and systems through integration management, application administration, vendor coordination, and requirement reporting
  • Supports and manages various departmental, divisional, and campus IT projects and initiatives
  • Provides coordination for PCI and Security Compliance requirements for select departments
  • Supports aspects of IT governance for the Student Affairs division, including project intake and prioritization

Director of Student Information Services: Brian Frazier, brian.frazier@sa.ucsb.edu

Student Information Services Team Contact: SIS-Team@its.ucsb.edu

Enterprise Application Architecture

  • Provides technical oversight and leadership of enterprise system projects
  • Develops and maintains ITS' application and data architecture blueprint and roadmap
  • Participates in the design, implementation, and integration of technology and infrastructure for enterprise systems with departmental and cross-functional teams
  • Coordinates with governance groups to promote alignment of architectural strategy
  • Assists in the development of future state IT architecture

Director of Enterprise Application Architecture: Joe Sabado, joesabado@ucsb.edu

  • Leads IT strategic planning
  • Creates the framework for IT innovation and transformation
  • Manages relationships with academic customers
  • Liaises between the Office of the CIO and campus research computing constituencies
  • Develops tailored IT systems training and learning collateral that cater to the needs of staff and faculty while integrating an inclusive design approach that promotes a welcoming learning environment
  • Creates diverse and engaging multimedia learning materials while striving for continuous improvement, focusing on accessibility and ensuring user-friendly learning experiences.
  • Oversees all facets of the staff Learning Management System (LMS)

Director of IT Strategy & Academic/Research Support: Elise Meyer, elise.meyer@ucsb.edu

  • Ensures the confidentiality, integrity, and availability of all forms of information at UCSB
  • Manages the Secure Computing Research Environment (SCRE)
  • Implements processes, technologies, and practices to reduce the risk of loss or damage to institutional information

Chief Information Security Officer: Jackson Muhirwe, drjackson@ucsb.edu

  • Financial management: Careful oversight of financial resources, ensuring prudent allocation and adherence to budgetary guidelines related to Common Good Fee, recharges, and projects.
  • Workforce administration: Managing all aspects of personnel affairs, including recruitment, performance management, payroll, and timekeeping, fostering a productive and harmonious work environment.
  • Procurement: Efficiently handling procurement processes to secure essential resources while optimizing costs.
  • Space, facility, health, and safety management: Ensuring a conducive and safe working environment by overseeing space allocation, facility maintenance, and health and safety protocols.
    • Providing comprehensive administrative services and organizational support to streamline operations across various departments.
    • Ensuring compliance with UC, UCSB, divisional, and departmental policies and standards, thereby safeguarding our operations and reputation. 

Director of Administration & Logistics: Tedi Tehrani, tedi.tehrani@sa.ucsb.edu

Responsible for the baseline technical capabilities required by campus to achieve its mission objectives and support necessary administrative capabilities.  This includes networking, communications, and computing infrastructure as well as services such as Identity and Access Management, helpdesk capabilities, and support and management of productivity applications.

Chief Technology Officer: Shea Lovan, salovan@ucsb.edu

Cloud & Identity Services

  • Designs, implements, and manages identity services
  • Provides consulting for services deploying to the cloud
  • Supports evolution of UCSB's cloud practice

Director of Cloud & Identity Services: Jim Woods, jwoods@ucsb.edu, (805) 893-7145

Computing Infrastructure & Facilities

  • Maintains critical infrastructure (networks, servers, databases, and backup systems)
  • Supports evolution of service reliability engineering practices at UCSB

Director of Computing Infrastructure and Facilities: Allen Biehle, allen.biehle@sa.ucsb.edu

Network & Communication Services

  • Operates the core campus network, including both wired and wireless data and voice networks
  • Designs and maintains copper wiring and fiber cables installed throughout campus
  • Manages the inter-building communications physical infrastructure, including the two-way/Public Safety radio systems

Director of Network & Communication Services: Kevin Schmidt, kps@ucsb.edu, (805) 893-7779

Workplace Technology Services

  • Manages the help desk
  • Maintains productivity, endpoint, and voice services
  • Supports evolution of endpoint management practices at UCSB

Director of Workplace Technology Services: Manny Cintron, manny.cintron@ucsb.edu, (805) 893-3572

  • Provides a full suite of project management activities, including management of scope, resources, schedules, risks, and issues.
  • Tracks project milestones, health, and ownership for major programs within IT units
  • Maintains the campus application inventory
  • Analyzes needs and supports delivery for service modifications and system implementations
  • Manages a comprehensive communications program for core IT services, enterprise projects, and incident response
  • Coordinates campus process improvement initiatives

Director of IT Program Management: Matt Erickson, matthew.erickson@ucsb.edu, (805) 893-4219

Director of Process Management: Katie Mankins, kmankins@ucsb.edu

 

Our Vision

 

Information Technology Services is building a future where we identify UCSB’s strategic technology goals through regular collaboration with our partners, and accomplish them by delivering innovative services from our unified organization.

 


 

Our Values

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Excellence

We deliver great value in everything we do and work continuously to improve ourselves and our services.

  • Define outcomes, set targets, communicate these, and measure them.
  • Do the right things the right way.
  • Define value in collaboration with our partners.
  • Own quality at all levels of the organization.
  • Solicit feedback, learn, and improve.

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People-Focused

We foster an inclusive and supportive environment where our staff flourish and our campus partners, students, and customers succeed.

  • Listen and value others.
  • See the person behind every job role.
  • Cultivate trust.
  • Assume best intentions.
  • Value people’s time.

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Integrity

We demonstrate honesty, transparency, and accountability in our words and actions.

  • Make realistic and achievable commitments and then meet them.
  • Communicate honestly and clearly.
  • Treat people with kindness and respect.
  • Work at being fully present in our engagements.
  • Take accountability for our actions.

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Innovation

We embrace change, encourage ideas, and find ways to simplify, automate, or innovate to promote greater effectiveness.

  • Embrace structured experimentation.
  • Take a creative approach to what is possible.
  • Ask questions, often starting with “why.”
  • Encourage symbiosis.
  • Persevere to find and deliver better solutions.
     

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Collaboration

We are better when we work effectively with each other and those we serve.

  • Connect before we transact.
  • Ensure all relevant stakeholders are identified and consulted.
  • Determine the most effective method for collaborating.
  • Identify common goals and document expectations while clarifying how and who will make the decision.
  • Exchange perspectives openly, negotiate, compromise, and act as we commit to the best outcome.